1. Scope of this policy

This policy applies to orders placed online through bavly.shop. For purchases made directly from physical branches, please refer to the in-store return policy available at each branch or ask the staff.

2. Return & exchange period

Returns and exchanges for online orders are accepted within 14 days from the original purchase or delivery date, as long as all conditions in this policy are met.

3. Eligibility conditions

To be eligible for a return or exchange, items must:

• Be in their original condition, unused and unwashed.
• Be free of stains, damage, or perfume (if applicable).
• Have all original tags, labels, and stickers attached.
• Be in original packaging where possible.

4. Non-returnable items

For hygiene reasons, the following items are non-returnable and non-exchangeable:

• Swimwear.
• Underwear and lingerie.

5. How to request a return or exchange

To request a return or exchange for an online order, please contact our Online Support on WhatsApp and provide:

• Your full name.
• Your order number.
• Your phone number.
• The item(s) you wish to return or exchange.
• The reason for return or exchange.
• Clear photos if the request is related to a defect, damage, or wrong item.

Our team will review your request and guide you through the next steps for pickup or shipping back the items.

6. Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect item, you must report the issue within 48 hours of delivery and send clear photos showing the problem.

In these cases, Bavly Store will cover the return shipping cost and will either send a replacement or process a refund according to your preference and product availability.

7. Return shipping & charges

For standard returns (change of mind, size change, etc.), the customer is responsible for the return shipping cost. Original shipping fees paid with the order are non-refundable, except in cases where Bavly Store is at fault (wrong or defective item).

8. Refund method & processing time

Once the returned items are inspected and approved, refunds are processed within 10 business days.

Refunds for online orders are issued via:

• InstaPay
• Mobile e-wallet

For Cash-on-Delivery (COD) orders, the refund cannot be issued in cash and will be transferred using InstaPay or a mobile wallet.

9. Exchanges

In many cases, you can choose to exchange an item instead of receiving a refund, subject to product availability. Any difference in price between the original item and the new item will be communicated to you before confirmation.

10. Orders refused at delivery

If you decide not to receive the order after inspection in front of the courier, you will only be required to pay the shipping fee according to our online purchase policy.